Job Description

The Job

The Toy Soldier is synonymous with FAO Schwarz and is tasked with representing the brand to the highest levels of excellence to fully engage our guests. This role is responsible for welcoming and engaging our guests as they enter and shop the boutique.

What You’ll Do

• Engage each guest to deliver an outstanding experience throughout their visit.
• Build connections with visitors and passers-by alike, remaining in character at all times and bringing a sense of fun to the day.
• Act as the personality of the boutique and build rapport with both children and adults by adapting your style to make them feel welcome.
• Lead the daily opening ceremony with flair and uniqueness.
• Act as greeter, ensuring all guests feel welcome as they start their boutique journey.
• Be an expert in the local NYC area, ready to supply relevant information to guests on demand as boutique concierge.
• Participate in social media posts in full Toy Soldier persona.
• Travel for special events with the company or partners on an as-needed and pre-agreed basis.
• Lead boutique tours and participate in private events.
• Tailor key talking points to suit your audience and deliver key information with a personal flair.

What You Have

• Experience in a performance, acting, music, or dance background a plus.
• Familiarity with a premium or experience-based retailer a plus.
• An engaging and theatrical personality that can captivate an audience in all environments and situations.
• Remain positive and in character for extended periods of time without losing any of your Toy Soldier magic.
• Capable of lifting up to 25 pounds, and bending, twisting, and standing for long periods of time.
• Ability to be in costume for extended periods.

This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.

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